OPTIMIZER SUPPORT

CONTACT SUPPORT

Contact us for help with compression, backups, recovery, subscriptions, privacy, or security concerns.

Include your Optimizer app version, Android version, device model, a description of the issue, and any error message. Screenshots are helpful when personal information and private media are hidden.

Never send passwords, authentication codes, payment-card details, account credentials, private photos or videos, or other sensitive files. We do not need your password or verification codes to provide support.

SUBSCRIPTIONS AND BILLING

Optimizer offers optional monthly and yearly Pro subscriptions through Google Play. The price, billing period, and applicable terms are displayed before you confirm a purchase. Cloud storage is not included.

• Manage or cancel: use “Manage or cancel subscription” in Optimizer, or open Google Play → Profile → Payments & subscriptions → Subscriptions. You can also use Google Play’s subscription management page.
• Uninstalling does not cancel: removing Optimizer or clearing its data does not stop subscription renewals.
• After cancellation: access normally continues until the end of the paid period. Cancellation does not automatically refund that period.
• Restore Pro access: connect to the internet, confirm you are using the Google Play account that purchased the subscription, and select “Restore purchases” in Optimizer.
• Payment problems: review the subscription and payment status in Google Play. Pending or declined purchases do not activate Pro.
• Refund requests: eligibility is governed by applicable law and Google Play’s refund policies.

For billing assistance, describe the issue and include the approximate purchase date and whether the plan is monthly or yearly. Do not send payment-card details. Restoring a subscription does not restore deleted media or lost recovery records.

PHOTO AND VIDEO ACCESS

Optimizer needs your permission to access the photos and videos you want to manage.

You can review or change permissions in Android Settings → Apps → Optimizer → Permissions. Menu names vary by device. If you grant access only to selected media, scan results will be limited to the files Android makes available.

If expected files do not appear, check your permission choices and scan again.

BACKUP AND RECOVERY

Optimizer uses backup locations you select through Android’s system folder picker. Available locations depend on your device and installed storage providers. Your chosen provider manages its own sign-in, storage capacity, and cloud synchronization.

• Connect a backup location: use Optimizer’s backup connection option and select a supported folder through Android.
• Restore backed-up files: open “Recover files” in Optimizer. Ensure the relevant backup location is accessible and your phone has enough free storage. Reconnect the original backup location if prompted.
• Check cloud synchronization: a provider may need additional time or a network connection to finish uploading files. Verify important backups in the provider’s app before relying on them.
• Delete backups: use your storage provider’s app or file manager to remove backups you no longer need. Deleting backup files or recovery information may prevent restoration.
• Lost provider access: check the provider’s app for sign-in, connection, storage-limit, or permission problems. Optimizer support cannot access your private storage account or recover files the provider no longer holds.

Keep backups until you have opened and checked the restored files. Maintain an independent backup of important media.

CLEARING DATA OR UNINSTALLING

Do not clear Optimizer’s data or uninstall it as a first troubleshooting step if you need its recovery options.

Clearing app data or uninstalling removes app-private information, including local recovery records and any originals stored in private recovery archives. It also removes the saved connection to your backup location.

These actions do not themselves delete media in your shared phone gallery or backups stored in a separately selected provider folder. However, recovery through Optimizer may require reconnecting that location and having the necessary backup information available.

Before clearing data or uninstalling, restore any files you need and verify independent backups. Android’s app-data controls are generally under Settings → Apps → Optimizer → Storage; names vary by device.

COMPRESSION AND BACKGROUND PROCESSING

Compression savings and processing time vary with the files, settings, available storage, and device capabilities. Compression may reduce quality; it does not guarantee identical results to the original.

For background jobs, check Optimizer’s progress notification. If the app requests confirmation, open Optimizer and review the Android prompt before choosing whether to allow the action. Processing may be finished while final replacement or cleanup is still awaiting your approval.

If progress appears stuck, reopen the app and check for an error or confirmation request before clearing data, uninstalling, or starting another job. If notifications are missing, check Optimizer’s notification permissions in Android Settings.

Avoid force-stopping the app or restarting the phone during a job. Background operation can also be affected by your device’s battery-management settings.

REPORTING AN ISSUE

• Compression or recovery: describe the steps taken, file type, approximate file size, and error message. Do not attach private media.
• Missing or deleted media: check your gallery’s trash and any backups you maintain. Files deleted without a backup, or originals replaced without a backup, may not be recoverable through Optimizer.
• Privacy requests: describe the information or action involved. Never send account credentials. Files held by an independent storage provider must generally be managed through that provider.
• Security concerns: email us privately with a description, app version, approximate date, and non-sensitive steps that demonstrate the issue. Do not access other users’ data, disrupt services, or include secrets in your report.

Support cannot guarantee recovery of deleted files, unavailable backups, or original quality after compression without a backup.

POLICIES

Review our Privacy Policy for information-handling details and our Terms of Service for service and subscription terms.